Frequently Asked Questions

My claim has been declined - is this right?
My insurance company will not pay my whole claim- can I fight them and how?
I spilt wine on the sofa- am I covered?
My insurer offered us a quarter of the value of my claim - are they treating us unfairly?
My insurer just dismissed my claim on the phone - how do they know this is right or wrong?
I'm thinking of claiming on my property insurance- but will I loose my no claims bonus and how will this affect us?
I had a previous claim - can I change insurance company?
My claim is too small to hire a professional loss assessor to help me but could I seek advise if and when I need it from property claims helpline and so get my full entitlement- yes
My insurance company sent out a builder who said I'm not covered- is he right?
My insurance company say I have no choice but to use their builder- can I use my own builder?
My insurance company put there builder in my house to repair the damage. He is not turning up and not carrying out the works to my satisfaction- what can I do?
I have a burst pipe and don't know what to do?
My house is flooded and don't know where to turn?
The storm winds have dislodged the roof slates- do I get it fixed before my insurance company see it ?
How do I know if I am underinsured?
What does it mean to be underinsured?
How do I ensure that we document all our important possessions in case we suffer a burglary or fire?
My insurance company wants to hold money back - why can't I be paid a full and final settlement?